VoiceNiche

AI Voice 04

Tested. Scored. Tuned. Monitored.

Voice agents need looking after. AI Voice QA tests your agent before launch, scores every call after it, and turns what it finds into monthly improvements, so your agent gets better the longer it runs.

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Essentials on Small, full on Medium and Enterprise

Call score #4821Illustrative

80%

4 of 5 objectives met

Flagged for review
  • Greeting delivered: passed
  • Disclosure played: passed
  • Intent captured: passed
  • Order read back: failedQuantity misheard
  • Escalated when asked: passed

Three stages

Tested before launch. Checked on every call.

QA starts before your agent takes a single real call, and never stops.

Before launch

  • Persona testing

    Test callers with different accents, languages, background noise, interruptions and tempers.

  • A graded test grid

    Ten scripted calls, recorded and marked in writing before anything goes live.

  • Adversarial & load testing

    Callers who try to trip the agent up, and many calls at once.

Every call

  • Per-call scoring

    Each call is scored objective by objective: greeting, disclosure, intent, read-back, escalation.

  • The five worst, daily

    The day’s five lowest-scoring calls arrive in your inbox with the reason.

  • Regression tests

    Every change to your agent is replayed against past call patterns before it goes live.

  • Improvement log

    Your account manager tunes the agent monthly and records what changed.

Live, on Medium and Enterprise

  • Real-time transcript

    Watch a call as it happens.

  • Turn-by-turn scoring

    Mid-call scoring spots a conversation going wrong.

  • Listen in & barge in

    A supervisor can join a call or take it over. Every listen-in goes on your audit record.

Ten test calls before anything goes live.

Every bespoke agent is tested against a graded grid of calls, each recorded and marked in writing. The grid then becomes the regression suite your agent is checked against after every change.

  • Two straightforward calls
  • A modification
  • An easily misheard quantity
  • A change of mind mid-call
  • A strong accent with background noise
  • Something you don’t offer
  • A safety or allergy question
  • A caller who wants a person
  • A caller the agent can’t understand
Pre-launch test runIllustrative

10 of 10 passed. Each call recorded and marked in writing.

  1. 01Straightforward callPass
  2. 02Straightforward callPass
  3. 03A modificationPass
  4. 04Misheard quantityPass
  5. 05Change of mindPass
  6. 06Accent and noisePass
  7. 07Something you don’t offerPass
  8. 08Safety questionPass
  9. 09Wants a personPass
  10. 10Can’t be understoodPass

Plans

Where AI Voice QA fits.

  • StarterNot included
  • SmallEssentials
  • MediumFull
  • EnterpriseFull

Essentials: per-call scoring, the daily flagged-calls email and monthly tuning. Full adds live listen-in, barge-in and multi-language testing.

Works with

AI Voice QA shares one record with the rest of the platform.

01AI Voice LogsEvery call, loggedEvery plan05AI Voice AnalyticsWhat your calls are telling youMedium and up06AI Voice AuditThe black box for your AI voice agentEnterprise

Miss nothing.

See what happens when your phone rings.

Book a free call audit. We’ll ring your business the way a customer would, at different hours, and send you a short report.

Get a free call auditTry the demo