VoiceNiche

For lettings agents

Every tenant call, verified and on record.

Lettings calls touch real records: tenancies, rent and repairs. VoiceNiche checks who’s calling before it discusses an account, handles the routine requests, and keeps a record you can show anyone who asks.

Talk to us about your callsHow Gateway works
policy.yamlIllustrative
report_repairPermitted
book_viewingPermitted
rent_balanceNeeds verification
update_contactNeeds verification
change_bank_detailsAlways escalates
Identifiers
Name + property postcode
Failed checks
3, then a person

Calls it handles

The routine calls, handled carefully.

Your agent follows your policy on every call, and passes anything sensitive to a person.

Repairs & maintenance

Log the issue, flag urgent leaks and alert the right contractor or manager.

Viewings

Book, move and confirm viewings without tying up the office.

Rent & account questions

Answered only after the caller passes the checks you set.

Renewals & move-outs

Take the details and pass them to the right person.

Landlord calls

Take messages and route landlords to their property manager.

Out-of-hours emergencies

Follow your emergency rules and alert the on-call contact.

Identity checks

Checks before anything personal.

Tenants confirm their name and the property postcode before your agent discusses rent or changes a booking. Some requests, like new bank details, always go to a person.

  • You choose the details callers confirm
  • Three failed checks hand the call to a person
  • The decision is a rule lookup, never a guess by the AI
Gateway checkIllustrative
Caller
Jordan Ellis
Asked for
Rent balance
Your policy
Needs verification
Check
Name + postcode matched
Result
Balance read out

The record

Answer any question about any call.

Every identity check, policy decision and handover is written to an append-only record. When a complaint or a review asks what happened, you can show it rather than reconstruct it.

  • Proof the AI disclosure played
  • Every check and decision, in order
  • Every time a person listened in or took over
How Audit works
Audit recordIllustrative
  1. 0001identity_check09:14:02passed, name + postcode
  2. 0002policy_decision09:14:20rent_balance: verified
  3. 0003policy_decision09:16:41change_bank_details: escalated

Append-only. Example entries.

Plans

Which plan fits.

Identity checks come with every managed plan. The full append-only record comes with Enterprise.

  • StarterNot included
  • SmallChecks
  • MediumChecks + analytics
  • EnterpriseChecks + full record

Gateway identity checks start on Small. Audit and Compliance are bundled with Enterprise.

Miss nothing.

Calls that touch records need proof.

Tell us how your calls work today and we’ll show you where checks and records fit.

Book a scoping callSee Enterprise