One record per call
Recording, transcript, summary, caller, intent, outcome and timings, all tied to a single call ID.
AI Voice 01
Every call, logged
AI Voice Logs gives every conversation one complete record, from the first ring to the action it led to. It’s the foundation every other module builds on, and it comes with every plan.
Included on every plan
| Time | Caller | Reason | Outcome |
|---|---|---|---|
| 7:52 AM | Repeat caller | Furnace tune-up | Booked |
| 6:31 AM | New caller | Quote request | Message |
| 2:14 AM | New caller | No heat | Alerted |
| 11:48 PM | Repeat caller | Reschedule | Moved |
Recording, transcript and summary on every row.
What’s included
One record. Every call.
Morning brief
A 7 a.m. summary of everything that happened while you were closed, so the day starts with a list instead of a voicemail box.
Urgent alerts
Calls that match your urgent rules reach you straight away. You decide what counts, and you can change it any time.
Twice-daily test calls
Twice a day a test call rings your agent to check it answers correctly, in the right mode for the time of day.
Change history
Every change to your agent’s settings is logged: what changed, the old and new values, who made it and when.
Private by default
Recordings and transcripts are deleted after 30 days, and each client’s records are kept separate from every other client’s.
Recording, transcript, summary. One click away.
Open any call in your dashboard and you’ll see the whole story: what the caller wanted, what your agent did about it, and how it ended.
- Recording and transcript
- A one-line summary and the outcome: booked, message taken, escalated or lost
- Who called, and whether they’ve called before
- Actions taken, and the identity checks behind them
- Time to answer and call length
Urgent
No heat at home with an elderly occupant. On-call tech alerted at 2:16 AM.
- 0:00Opening message played
- 0:09Caller history checked: new caller
- 0:21Reason: no heat
- 1:05Urgent rule matched
- 1:40On-call tech alerted
RecordingTranscriptIn the morning brief
Checked around the clock, so you don’t have to.
A test call rings your agent at midday and at midnight, checks the greeting and the out-of-hours mode, and alerts us if anything is off. If calls stop arriving in your logs, we hear about it before you do.
- Test calls are flagged, so they never touch your minutes or your reports
- A gap in your call records raises an alert
- Your chosen failover takes over if the agent can’t answer
- 12:00 PMTest call, working-hours greetingPassed
- 12:00 AMTest call, out-of-hours modePassed
- AlwaysCall records arrivingHealthy
Test calls never count toward your minutes.
Plans
Where AI Voice Logs fits.
- StarterIncluded
- SmallIncluded
- MediumIncluded
- EnterpriseIncluded
Included on every plan.
Works with
Better together.
AI Voice Logs shares one record with the rest of the platform.
Miss nothing.
See what happens when your phone rings.
Book a free call audit. We’ll ring your business the way a customer would, at different hours, and send you a short report.