Identity checks
Callers confirm the details you choose, such as name and date of birth, phone number, postcode, before anything personal is discussed.
AI Voice 03
No action without proof.
AI Voice Gateway sits between your agent and your systems. Every action that touches a real record passes through it, and every decision is a plain rule lookup, never a judgement call by the AI.
On Small, Medium and Enterprise
- Caller
- Jordan Ellis
- Asked for
- Move Thursday’s booking
- Your policy
- Needs verification
- Check
- Name + postcode matched
- Result
- Booking moved
What it does
A checkpoint for every action. Decided by your rules.
A rule for every action
For each action you decide: permitted, needs verification, or always goes to a person.
Three strikes, then it escalates
After three failed checks the call is handed to a human. No guessing and no workarounds.
Five supported actions
Reschedule, cancel, check status, update contact details, and take a message against the right record.
Every decision recorded
Each check and each decision is written down, ready for your audit trail.
Rules, not judgement
The permission decision is code that reads your policy, so the same request always gets the same answer.
Step by step
How a check works.
A request comes in
A caller asks to move their appointment.
Gateway reads your policy
“Reschedule” is set to needs verification.
The agent asks
It asks for the details you chose, such as name and postcode.
Match, or a person
A match moves the booking. Three misses hand the call to your team.
It’s on record
The check and the decision are written to the call’s record.
Your policy, in one file.
Your policy lists every action your agent can take and what each one needs. Changes are logged with who made them and when, and they show in your dashboard straight away.
- Permitted: the agent goes ahead
- Needs verification: the caller confirms their details first
- Always escalates: a person handles it, every time
reschedulePermittedcheck_statusNeeds verificationcancelNeeds verificationupdate_contactNeeds verificationrefundAlways escalates- Identifiers
- Name + postcode
- Failed checks
- 3, then a person
Plans
Where AI Voice Gateway fits.
- StarterNot included
- SmallIncluded
- MediumIncluded
- EnterpriseIncluded
Included on Small, Medium and Enterprise.
Works with
Better together.
AI Voice Gateway shares one record with the rest of the platform.
Miss nothing.
See what happens when your phone rings.
Book a free call audit. We’ll ring your business the way a customer would, at different hours, and send you a short report.