No-heat & no-cool emergencies
Triage against your rules, then alert the on-call tech or book the first slot.
For HVAC companies
No heat at 2 a.m.? Answered on the first ring.
When the cold snaps, every call comes at once. Your agent answers them all, sorts the emergencies from the tune-ups, and wakes your on-call tech only when it matters.
Northside Heating & AirScripted sample
How it handles the call you’d miss.
Inbound call · 2:14 AMSample call
Opening messageNorthside Heating & Air. You’re speaking with an automated assistant, and this call is recorded to help us look after you.
CallerOur furnace just stopped and it’s freezing in here.
AgentI’m sorry to hear that. Is anyone at home elderly, unwell or very young?
CallerMy mom’s staying with us. She’s 84.
AgentThen I’m treating this as urgent. I’m alerting our on-call technician now, and they’ll call you back shortly.
Behind the call5 events recorded
- call_started, done
- disclosure_played, done
- no_heat_reported, done
- emergency_flagged, done
- oncall_alerted, done
On-call tech alerted
Urgent alert sent at 2:16 AM. Summary waiting in the morning brief.
Illustrative call. No live connection.
Calls it handles
Built around the calls HVAC companies actually get.
Your agent learns your services, prices and rules, and follows them on every call.
Tune-ups & maintenance
Book seasonal maintenance straight into your calendar.
Replacement estimates
Ask about system age, home size and timing, then book the estimate.
Service plan renewals
Reach calls plan members when their visit is due.
“Where’s my tech?”
Check a booking’s status for verified callers without tying up your office.
Safety scripts
Read the advice you approve, word for word, such as what to do if someone smells gas.
After hours
Closed for the night. Still taking calls.
Your agent switches to its out-of-hours mode when you close. Urgent calls reach whoever’s on call straight away, and everything else is waiting in your morning brief.
- Urgent rules you set, such as no heat with someone vulnerable at home
- Your on-call phone alerted, not your whole team
- A 7 a.m. brief with every call, booking and message
While you were closed: 3 calls, 1 booked or confirmed, 1 urgent.
- 2:14 AMNo heat, elderly occupantOn-call alerted
- 5:52 AMTune-up requestBooked Thu 9:00
- 6:40 AMReplacement estimateMessage taken
Price
Start with Starter. Built for HVAC companies.
A ready-made agent set up from your onboarding form. When you need integrations and outbound calls, move up to a managed plan.
Starter
AnswersNever miss a call again.
$299a month
$399one-off setup
Prices are in US dollars and exclude VAT and other taxes, which we add to your invoice where they apply.
What you get
- 100 minutes a month
- An agent built for HVAC companies
- Answers questions from your knowledge base
- Takes messages and escalates urgent calls
- Out-of-hours mode and a 7 a.m. morning brief
- A 15-minute onboarding call
Getting started
Live without changing your number.
Most Starter agents are built within a day of the onboarding form.
Fill in the form
About ten questions: hours, services, prices, your top questions and what counts as urgent.
We build your agent
Your answers set up the agent. We test it with a real call before handing over.
Forward your calls
We send the exact forwarding code for your phone carrier and walk you through it.
Out of hours first
Your agent starts on calls you’d miss anyway, so you can hear it before it takes daytime calls.
Miss nothing.
Hear your calls answered properly.
Book a free call audit. We’ll ring your business like a customer would and send you a short report.