VoiceNiche

AI Voice 05

What your calls are telling you

AI Voice Analytics turns call activity into numbers you can run a business on: how many calls you get, when they come, what callers want, and what the calls you’d have missed were worth.

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On Medium and Enterprise, or as an add-on for Small

This monthIllustrative
Revenue captured out of hours
$4,860
Calls answered
312
Peak hour
8–9 AM
Missed-call rate
0%

What you’ll see

Nine stats. One clear picture.

Every report is built from your own calls, never from industry averages.

Call volume & missed-call rate
How many calls came in, and how many went unanswered.
Peak hours
When your phone is busiest, by hour and day.
Average call length
How long callers spend with your agent.
Outcomes
Booked, message taken, escalated or lost.
Top reasons for calling
What callers ask about most.
Repeat caller rate
How many callers have rung before.
Month-on-month trends
Whether outcomes are improving.
Revenue captured out of hours
What calls answered while you were closed were worth.
Jobs you’d have missed
Bookings made when nobody else could answer.

Based on your numbers, not industry averages.

When you sign up we ask for your smallest and largest typical job. Analytics uses that range to value the calls your agent captured, and confirming outcomes later makes the figure sharper.

  • Estimates are labelled as estimates
  • Confirmed outcomes replace estimates
  • A short monthly report covers every call: handled end to end, passed to a person, or room to improve
How this month’s figure is builtIllustrative
Your typical job
$120 to $900
Confirmed jobs, 6
$3,330
Estimated jobs, 3 × $510
$1,530
Revenue captured out of hours
$4,860

Estimates are replaced as you confirm outcomes.

Reports that outlive the recordings.

Reports are built from anonymised daily counts, which aren’t deleted when recordings and transcripts are removed at 30 days. Your trends keep building; your callers’ details don’t hang around.

Jobs booked by your agentIllustrative

Built from anonymised daily counts.

Plans

Where AI Voice Analytics fits.

  • StarterNot included
  • SmallAdd-on
  • MediumIncluded
  • EnterpriseIncluded

Included on Medium and Enterprise, and available as an add-on for Small.

Works with

AI Voice Analytics shares one record with the rest of the platform.

01AI Voice LogsEvery call, loggedEvery plan04AI Voice QATested. Scored. Tuned. Monitored.Small and up08AI Voice ReachThe calls you meant to make, made for you.Small and up

Miss nothing.

See what happens when your phone rings.

Book a free call audit. We’ll ring your business the way a customer would, at different hours, and send you a short report.

Get a free call auditTry the demo