Instant answers, no hold music
Your agent answers price and lead-time questions from your knowledge base on the spot, instead of “let me check and call you back”.
For front desk teams
Back up your team. Don’t replace it.
Your receptionists are good at people. VoiceNiche takes the overflow, the after-hours calls and the busywork, so they can look after the person standing in front of them.
Line 1ReceptionOn a call
Line 2 Your agentAnswering
- Caller
- Dana Ruiz, repeat caller
- Wants
- To move Thursday’s visit
- CRM
- Updated automatically
Four jobs off their plate
The calls that pull your team away.
Each of these runs on the same agent, with the same rules your team follows.
CRM filled in during the call
Every call your agent takes lands in your CRM with the caller, the reason and the outcome. Nobody retypes a message.
Reminders and confirmations
Reach makes the day-before reminders, booking confirmations and no-show follow-ups your team never gets to.
Messages ranked by urgency
Instead of a voicemail box, your team starts the day with a list, most urgent first.
Overflow
When every line is busy.
Forward busy and unanswered calls to your agent. Your team keeps answering as normal, and the calls they can’t reach are handled instead of lost.
- Hands back to your team when a caller asks for a person
- Knows your opening hours and your out-of-hours rules
- Sends urgent calls to the right person straight away
- 9:00Appointment reminderConfirmed
- 9:20Booking confirmationRescheduled
- 10:05Annual service dueBooked
- 11:30Post-job feedbackReview link sent
- 12:10Payment reminderQueued
Existing customers only, about calls they expect.
Mornings
A list, not a voicemail box.
Every call taken overnight or in the rush arrives as a ranked list: who called, what they wanted, and what’s already been done about it.
While you were closed: 3 calls, 2 booked or confirmed, 1 urgent.
- 7:48 PMWants a quote for SaturdayBooked
- 9:15 PMComplaint about a missed visitCall back first
- 6:58 AMMoving Thursday’s appointmentMoved
Getting started
Fits around the team you have.
Map your calls
We learn which calls your team handles well and which ones slip through.
Write the rules
Your agent spec sets out what it handles, what it passes back, and to whom.
Forward the overflow
Busy and unanswered calls go to your agent first.
Tune it monthly
Your account manager reviews flagged calls with you and improves the agent.
Miss nothing.
Give your front desk some backup.
Book a scoping call and we’ll map which of your calls an agent should take first.