Burst & frozen pipes
Flag emergencies, read your shut-off advice and alert whoever’s on call.
For plumbers
Burst pipe at midnight? Already answered.
Frozen and burst pipes don’t wait for office hours. Your agent picks up, reads the shut-off advice you approve, and gets the job to the right plumber fast.
Riverside PlumbingScripted sample
How it handles the call you’d miss.
Inbound call · 11:48 PMSample call
Opening messageRiverside Plumbing. You’re speaking with an automated assistant, and this call is recorded.
CallerThere’s water coming through my kitchen ceiling!
AgentLet’s stop the water first. Do you know where your main shut-off valve is?
CallerI think it’s by the water meter.
AgentTurn it clockwise until it stops. I’m alerting our on-call plumber with your address right now.
Behind the call5 events recorded
- call_started, done
- disclosure_played, done
- emergency_flagged, done
- advice_read, done
- plumber_alerted, done
On-call plumber alerted
Caller talked through the shut-off. Address sent to the plumber.
Illustrative call. No live connection.
Calls it handles
Built around the calls plumbers actually get.
Your agent learns your services, prices and rules, and follows them on every call.
Leaks & blocked drains
Capture the address, the problem and how urgent it is.
Water heaters
Book repairs and replacements with the details your team needs.
Quote requests
Bathrooms, repipes and bigger jobs, qualified and booked for a visit.
Booking changes
Reschedule and cancel, with Gateway checks on managed plans.
Follow-ups & reviews
Reach checks in after the job and texts happy customers a review link.
After hours
Closed for the night. Still taking calls.
Your agent switches to its out-of-hours mode when you close. Urgent calls reach whoever’s on call straight away, and everything else is waiting in your morning brief.
- Urgent rules you set, such as a burst pipe or water coming through a ceiling
- Your on-call phone alerted, not your whole team
- A 7 a.m. brief with every call, booking and message
While you were closed: 3 calls, 1 booked or confirmed, 1 urgent.
- 11:48 PMBurst pipe, kitchen ceilingOn-call alerted
- 6:10 AMWater heater quoteVisit booked Fri
- 6:55 AMBlocked drainMessage taken
Price
Start with Starter. Built for plumbers.
A ready-made agent set up from your onboarding form. When you need integrations and outbound calls, move up to a managed plan.
Starter
AnswersNever miss a call again.
$299a month
$399one-off setup
Prices are in US dollars and exclude VAT and other taxes, which we add to your invoice where they apply.
What you get
- 100 minutes a month
- An agent built for plumbers
- Answers questions from your knowledge base
- Takes messages and escalates urgent calls
- Out-of-hours mode and a 7 a.m. morning brief
- A 15-minute onboarding call
Getting started
Live without changing your number.
Most Starter agents are built within a day of the onboarding form.
Fill in the form
About ten questions: hours, services, prices, your top questions and what counts as urgent.
We build your agent
Your answers set up the agent. We test it with a real call before handing over.
Forward your calls
We send the exact forwarding code for your phone carrier and walk you through it.
Out of hours first
Your agent starts on calls you’d miss anyway, so you can hear it before it takes daytime calls.
Miss nothing.
Hear your calls answered properly.
Book a free call audit. We’ll ring your business like a customer would and send you a short report.