RESOURCES
What we know, written down.
No gated ebooks and no filler posts. These are the explanations we end up giving on calls, published so you can read them first.
GUIDES
Start here
How an AI receptionist actually gets built
The four stages of delivery, what each one needs from you, and why a blanket 'live in days' promise is usually hiding the integration work.
ReadHow to tell whether a voice agent is production-ready
The sixteen scenarios worth testing, the seven axes worth scoring separately, and why a fluent demo tells you almost nothing.
ReadWhy permissions belong outside the prompt
What happens when a caller tries to talk an agent past a refund limit, and how policy enforcement outside the model prevents it.
ReadVoice AI, recording and UK data protection
Disclosure, consent, retention, redaction and access — what is configurable, and which compliance claims you should refuse to accept without evidence.
ReadWorking out what missed calls actually cost
A calculator that exposes every assumption, plus why we do not headline a recovery figure taken from someone else's research.
ReadWhat happens when an integration fails mid-call
Retry, queue, escalate — and why an agent must never confirm a booking that was not written.
Read
BUYER'S CHECKLIST
Eight questions to ask any Voice AI supplier.
Including us. If a supplier cannot answer these plainly, that is your answer.
- 01Can you show me a call where your agent got it wrong, and what you changed afterwards?
- 02How do you test the failure paths — a calendar timing out, a transfer that does not connect?
- 03What stops the agent quoting a price or accepting a job outside my rules?
- 04Where exactly does my call data go, how long is it kept, and who can listen to it?
- 05Who is responsible when a booking is confirmed to a customer but never written?
- 06What does a change to my agent cost, and does anything get re-tested before it goes live?
- 07Is human transfer included, or is it a higher tier?
- 08What certifications do you actually hold, and can you send the documentation?
There are no case studies here yet
We would rather show you an empty section than a fabricated one. When we have customer-approved results — with the starting position, the measured outcome, the time period and the methodology — they will appear here, with the customer named and the recording included where consent allows.
- Named customer with approved use of their logo
- The problem before we started
- What was implemented, and what stayed human
- Measured outcome over a stated period
- How it was measured
Make every customer call count.
Hear how a managed VoiceNiche agent could answer, book and follow up for your business—or ask us to test the agent you already operate.
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