AI RECEPTIONIST
Every call answered. Every action controlled.
A managed AI receptionist that picks up 24/7, works out what the caller needs, completes the work inside the limits you set, and hands over to a person the moment judgement is required.
Demo preview
- Caller:Hi, I'd like to book a check-up.
- Agent:Of course. Are you an existing patient with us?
- Caller:No, first time.
- Agent:I can offer Thursday at 3:20pm or Friday at 9am.
Current action
Checking practice availability
Human transfer
Available at any point
- Outcome summary
- New-patient examination booked
- Confirmation SMS queued
- Practice-management record created
Illustrative example — scripted, not a recording
The public demo line is not connected yet, so nothing here places a real call. Request a personalised demo and we will run one on your own call journeys.
Request a personalised demoTHE DIFFERENCE
An answering service takes a message. This finishes the job.
The gap between the two is where the bookings are.
Takes a message
Completes the booking and confirms it
Reads from a generic script
Applies your pricing, service area and urgency rules
Emails you a summary to action later
Writes to the calendar, CRM or job system directly
Escalates by asking you to ring back
Warm-transfers with the full context already gathered
Same behaviour whatever goes wrong
Defined fallback for every failure path, tested before launch
WHAT THE AGENT DOES
More than an answering service.
A message taken is not a job won. The managed agent moves the call through four stages, and the last two are the ones that decide whether the work actually gets done.
Pick up every time, in a voice that belongs to your business.
- Respond 24/7
- Understand natural speech
- Handle interruptions
- Answer approved questions
- Recognise caller intent
The agent does not just answer the phone. It gets work done.
CALL JOURNEY
What happens between the ring and the confirmation.
- 01Caller
- 02Answered within seconds
- 03Intent and urgency understood
- 04Details captured against your rules
- 05Availability checked
- 06Action completed
- 07Confirmation sent
- 08Escalated if judgement is needed
HUMAN ESCALATION
AI when it can help. Humans when they are needed.
Transfer, recordings and transcripts are foundational to the service, not a premium tier.
Decision point
Can the AI safely resolve this request?
Yes
Complete the action
Do the work
Book, reschedule, write the record, send the confirmation.
Confirm the outcome
Only after the action actually completed — never before.
No
Is it urgent?
Urgent — transfer now
Warm transfer, or on-call routing outside hours.
Not urgent — capture it
Create a callback, update the CRM, notify the right person.
Included as standard
Human transfer, recordings and transcripts are not premium extras. They are the trust and safety foundation of the service.
- Warm transfers with full context
- Department routing
- Emergency and on-call routing
- Fallback numbers if a transfer fails
- Callback queues
- Low-confidence escalation
- Supervisor escalation
- Complete handover notes, not a cold restart
INTEGRATIONS
Connected to where the work actually happens.
A booking that exists only in an email is not a booking.
Calendars and booking
- Google Calendar
- Microsoft Outlook
- Calendly
- Dental booking systems
- Industry-specific scheduling systems
CRM and customer records
- HubSpot
- GoHighLevel
- Salesforce
- Pipedrive
- Zoho
Field service
- ServiceM8
- Jobber
- Comparable job-management tools
Automation
- Zapier
- Make
- n8n
Communications
- Twilio
- Telnyx
- SMS
Payments and accounting
- Stripe
- Payment links
- Xero
- QuickBooks
These are common integration options, not a list of live connectors or official partnerships. Feasibility depends on your specific system, plan and API access, and we confirm what is possible during scoping rather than promising it upfront.
Discuss an integrationINDUSTRY JOURNEYS
See it configured for your sector
Dental practices and trades are live at launch, with estate agents, legal, restaurants and healthcare administration built on the same foundation.
FAQ
Questions about the AI receptionist
Make every customer call count.
Hear how a managed VoiceNiche agent could answer, book and follow up for your business—or ask us to test the agent you already operate.
Test Your Agent →