AI Voice Logs
Every call, on record.
Recording, transcript, summary and outcome on every call, connected to the caller’s history.
For UK & US service businesses
AI voice agents that answer every call, built and managed for you.
Your agent picks up every call, day or night, answers from your own services and prices, books the job, and hands the caller to a person when your rules say so. We build, test and run it for you, with compliance built in from the first call.
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Ask it what a plan costs, how setup works, or how it would handle your calls.
You’ll be speaking with our AI assistant. Calls may be recorded and transcribed. Privacy policy
- 0:00Picked up on the first ring
- 0:01Says it’s an AI, and checks who’s calling
- 0:40Answers from your services, prices and rules
- 1:48Summarised and logged, ready for your morning brief
1st ring
Every call picked up, day or night, weekends included.
The AI Voice suite
Eight offerings. One agent that never misses.
Every plan starts with an agent and a record of every call. Add the modules you need as you grow.
- 01AI Voice LogsEvery planEvery call lands as one connected record: recording, transcript, summary and outcome.
- 02AI Voice AgentsEvery planA voice agent built around your business answers on the first ring, takes the details, books the job and knows when to bring in a person.
- 03AI Voice GatewaySmall and upBefore your agent changes a booking or reads out a record, Gateway checks who’s calling against details you choose.
- 04AI Voice QASmall and upYour agent is tested against difficult callers before it goes live, then every real call is scored.
- 05AI Voice AnalyticsMedium and upSee what your phone line is really doing: calls answered, peak hours, outcomes and the jobs booked that would otherwise have been missed.
- 06AI Voice AuditEnterpriseAn append-only record of everything that matters on your line: identity checks, policy decisions, disclosures played, settings changed and every time a person listened in.
- 07AI Voice ComplianceEnterpriseCompliance covers the rules around every call: what callers must be told, when recording needs consent, how long data is kept and who touches it.
- 08AI Voice ReachSmall and upReach makes the calls your team never gets round to: appointment reminders, booking confirmations, review requests and payment reminders.
ON EVERY CALL
Your written policy decides what it may do.
Every action is checked against your policy: what’s permitted, what needs a passed identity check, and what always goes to a person. Change a rule and the agent follows it on the next call.
- Identity checks before account details
- Urgent rules you set
- A person on the second ask
- Never takes card details
# Northside Heating & Air: example policyidentity_check: name + postcodefailed_checks: 3 # then a personactions: reschedule: permitted check_status: needs_verification cancel: needs_verification refund: always_escalateurgent: - no_heat + vulnerable_occupant → alert_on_callhandover: second_ask # offer help once, then a personpayments: never # no card details by phoneIntegrations
Works with the tools you use.
Calendars, CRMs and job tools through Zapier and direct APIs. Enterprise teams can also use Power Automate or n8n.
Sample calls
Picked up. Sorted. Logged.
Scripted samples, written to show how an agent handles each call. Not customer recordings.
HVAC · After hours
2:14 AM
On-call tech alerted
Urgent alert sent at 2:16 AM. Summary waiting in the morning brief.
Northside Heating & Air · an example business
Pest control · Bookings
8:05 AM
Booking moved after a passed check
Calendar updated. Confirmation text sent.
Greenway Pest Control · an example business
Electricians · Quotes
7:12 PM
Survey booked
Thursday 9:00 AM. Job notes sent to the team.
Brightline Electric · an example business
- To build and switch on a Starter agent
- ~1 day
- When a caller asks twice, a person takes over
- 2nd ask
- Card details taken over the phone
- 0
- Your morning brief, with every call from the night
- 7 a.m.
Three ways to start
Start where it hurts most. Grow from there.
Most businesses begin with one of these. Plenty end up with all three.
For your front desk
Back up your team. Don’t replace it.
When every line is busy, your agent picks up. It answers price and lead-time questions, files every call into your CRM, and makes the reminder calls nobody has time for.
After hours
Closed? Your phone isn’t.
Evenings, weekends and 2 a.m. emergencies get a proper answer. Urgent calls reach you straight away, and everything else is waiting in a 7 a.m. morning brief.
A full AI receptionist
Every call, start to finish.
Your agent answers, books, routes and follows up on its own, with a person one request away. It’s built from your services, prices and rules, and tuned every month.
Where it answers
Your number, your website, your inbox.
The same agent wherever callers find you, and the same record of every call.
Every plan
Keep your phone number.
You forward your existing number to your agent. Most businesses start with busy and unanswered calls only, and we send the exact code for your phone carrier.
Small and up
A click-to-talk button for your website.
Visitors ask your agent the same questions they’d ask on the phone, without picking one up.
Every plan
A morning brief before your first job.
Everything that came in while you were closed, ranked by urgency, and urgent alerts the moment they happen.
Built on trust
Honest with callers. Careful with data.
The same protections come with every plan, Starter included. No add-on, no upgrade.
How we handle calls and dataAI disclosure on every call
Callers always hear that they’re speaking with an automated assistant, and that the call is recorded.
disclosure_played
30-day retention
Recordings and transcripts are deleted after 30 days. Reports run on anonymised counts.
retention: 30_days
Your accounts, your data
Your number and your CRM sit in accounts in your name. If you leave, they stay with you.
owner: you
Kept apart
Every client’s records are separated from every other client’s.
records: separate
A plan for outages
If your agent can’t answer, calls go to your phone or a backup number. You choose at onboarding.
fallback: your_phone
Every provider, named.
Each company that touches call data on our behalf is listed on our trust page, with what it does and what it handles.
Twilio · Retell AI · OpenAI · Railway · Airtable · Zapier · Jev (TypeSafe AI) · HubSpot
Ground rules
How every agent behaves.
Every VoiceNiche agent follows the same ground rules, whatever plan it’s on. How we handle calls and data.
- It says it’s an automated assistant, and that the call is recorded, at the start of every call.
- When a caller asks for a person, it offers to help once, then hands over on the second ask.
- It never takes card details over the phone.
- It only calls existing customers, at the hours you set. Anyone who asks not to be called again is taken off the list, and it never makes cold calls.
- What it may do, and what needs a passed identity check first, is set by your written policy.
Pricing, made clear
Start with what you need. Grow from there.
A ready-made agent or a bespoke one, in US dollars before tax. Setup fees are shown in full, right next to the monthly price.
Starter
AnswersNever miss a call again.
A ready-made agent, built from your onboarding form. Usually live within a day.
$299a month
Plus $399 one-off setup, shown in full. Prices exclude tax.
- Minutes a month
- 100
- Typical build
- ~1 day
What you get
- 100 minutes a month
- Templated agent, built from your form
- Knowledge base & FAQs
- Messages & quick escalation
- Out-of-hours mode & morning brief
- 15-minute onboarding call
Medium
RecommendedAn agent you can watch, measure and wire into everything.
$999a month
Plus $7,500 one-off setup, shown in full. Prices exclude tax.
- Minutes a month
- 1,000
- Typical build
- ~1 week
Everything in Small, plus
- Full QA with live listen-in
- Barge-in & take over
- Real-time transcripts
- Multi-language testing
- AI Voice Analytics
Enterprise
CompliesAn agent your compliance team can sign off.
Let’s talk
A custom monthly price and setup, quoted after a scoping call.
- Minutes a month
- Tailored
- Typical build
- 2–4 weeks
Everything in Medium, plus
- AI Voice Audit
- AI Voice Compliance
- Power Automate & n8n integrations
- Subprocessor map & data-flow documents
- Rules checked for every place you operate
Good to know
In every plan
An AI voice agent, call logs with twice-daily test calls, baseline GDPR protections, and an AI disclosure at the start of every call.
What counts as a minute
Time your agent spends on calls. Our test calls are flagged and never count.
The setup fee
One-off. It covers discovery, your signed-off agent spec, the build and testing. Every launch starts with out-of-hours calls.
Prices are in US dollars and exclude VAT and other taxes, which we add to your invoice where they apply. One price list for every customer, wherever you’re based. Build times are estimates.
Your phone, always answered.
Miss nothing. Book a free call audit.
We’ll ring your business the way a customer would, at different hours, and show you what happens.